FAQs

01 What are your mainly products?

We mainly produce special graphite blocks such as isostatic graphite, molded graphite, vibrated graphite, graphite crucibles, graphite dies & molds, graphite heat exchange blocks, graphite electrodes for electric discharge machining and graphite parts for industrial furnace thermal fields.

02 What kinds of packing can you offer?

Graphite parts are usually packaged in wooden boxes with a soft cushioning layer inside to prevent damage during transportation due to collision. Natural graphite powder is packaged in 25 kg paper bags or 1000 kg plastic woven bags. In addition, purified graphite products are separately packaged in vacuum bags to prevent pollution from the external environment.

03 What kinds of shipping methods can you offer?

We offer sea and air freight services and will choose the most suitable transportation method based on the type and quantity of products and your location. If you need to specify a shipping method or have arrival time requirements, you can discuss it with us.

04 Can you offer made-to-order processing service?

Yes, we can offer made-to-order processing services. We have a rich-experienced technical team and can provide you with technical consulting and product customization services. If you have special requirements, please contact us, we will provide you with a personalized custom solution according to your needs.

05 Can you offer free samples?

We are glad to give you free samples, you only need to pay freight and then you will get free samples.

06 Who should I contact if I have a problem?

If you have any questions about our graphite products, you can leave us a message or contact us directly.

07 Are you a manufacturer or a supplier?

We are a production-based trading company. We have a complete set of production lines, skilled workers and a rich-experienced foreign trade team. Our products are manufactured in strict accordance with ISO 9001 standard from material selection to quality control. Our team will provide you with most considerate services and perfect solutions.

Still Confused?

Xuran is focused on the production and development of graphite materials and products, and is committed to providing customers with best solutions, aiming to become the most reliable partner for our customers. No matter what confusions you may have, you can contact us directly. We will serve you wholeheartedly and provide you with strong technical support and thoughtful service.